Snr Mngr: Skillset & Mindset

Requisition Details & Talent Acquisition Contact
Requisition nr: 143091
Talent Acquisition Specialist: Tshego Semenya
Location: 135 Rivonia Road, Sandown
Closing date: 13 February 2026

Cluster
Personal and Private Banking

Career Stream
Relationship Management

Leadership Pipeline
Manage Self: Professional (MSP)

Position
Snr Mngr: Skillset & Mindset

Why join our team!
This is an opportunity that can redefine your career by spearheading transformative initiatives on a large scale. As the Senior Manager for Skillset & Mindset, you will merge strategic insight, creativity, and data-informed analysis to create programs that redefine how thousands of frontline professionals interact with clients. Your contributions will have a direct impact on measurable outcomes—enhancing value-per-sale, enriching client experiences, and shortening the time-to-competence—while also minimizing inefficiencies and fostering innovation. You will thrive in a dynamic, agile setting where you can experiment, collaborate across diverse channels, and convey solutions to senior leadership. Beyond achieving results, your influence will extend to a national workforce of over 6,000 employees, preparing them for success in the future. If you excel in tackling complex issues, driving change, and leading significant initiatives, this position provides the opportunity to leave your mark.

Job Context and Purpose

Context
The Sales Enablement & Special Projects team operates as a strategic function within Personal & Private Banking (PPB), dedicated to enhancing commercial excellence through integrated tools, innovative pilots, and cross-functional execution. Our mission is to enhance sales productivity, speed up time-to-market, and foster scalable growth across various channels: Branch Network (CBC), NCC, Digital, MFC, Home Loans, and Third-Party partners.
This role is responsible for leading the Skillset & Mindset component within the Sales Enablement framework, emphasizing behavioral transformation and capability enhancement. It collaborates with other strategic components such as Tool Innovation & Sales Technologies, Change Management & Execution, and Cross-Functional Collaboration, ensuring alignment with both transformational objectives (developing a future-ready, high-performing advisory and service organization) and transactional goals (equipping teams with the necessary tools, skills, and behaviors to meet and exceed expectations).

Purpose
The position is tasked with the design and implementation of strategic programs that guide frontline and management teams from volume-driven selling to value-based selling, promoting client-centricity and sustainable growth. By utilizing principles of behavioral economics, learning design, and change management, this role generates measurable impacts across more than 6,000 employees nationwide, embedding a culture of agility, innovation, and performance excellence. This role aims to empower frontline teams to become high-performing, future-ready advisors who deliver outstanding client experiences, while providing them with the tools, skills, and behaviors essential for consistently meeting and surpassing expectations across all channels.

Job Responsibilities

Behavioural Strategy & Program Design

• Create comprehensive behavioral change programs that incorporate value-based selling and client-focused discussions.
• Utilize principles of behavioral economics and nudging techniques to promote adoption and maintain mindset shifts.
• Develop engaging learning experiences leveraging gamification, storytelling, and digital learning platforms.

Change Management & Execution

• Define and execute change strategies for updates in product, pricing, and processes.
• Formulate communication plans, readiness assessments, and frameworks for stakeholder engagement.
• Ensure seamless execution across branch and NCC networks, minimizing disruptions and maximizing adoption.

Business Support

• Lead a team of 14 Business Support Consultants to implement initiatives and projects at scale.
• Design curricula, coaching frameworks, and facilitation guides that align with strategic objectives.
• Monitor quality of delivery and ensure measurable outcomes through effective evaluation mechanisms.

Analytics & Insight

• Conduct staff surveys and focus groups to measure readiness and engagement levels.
• Analyze feedback and convert insights into actionable strategies.
• Create dashboards to track adoption, proficiency, and business impact metrics (e.g., value-per-sale improvements, cross-sell ratios).

Cross-Functional Collaboration

• Collaborate with Tool Innovation & Sales Technologies to integrate digital solutions that minimize manual tasks and enhance efficiency.
• Work together on innovation pilots, ensuring successful initiatives are expanded across channels.

Stakeholder Engagement & Governance

• Present strategies and progress updates to Exco and senior leadership.
• Align initiatives with segment priorities, compliance requirements, and risk management frameworks.

People Leadership

• Mentor and develop direct reports, nurturing an agile, high-performance culture.
• Oversee resource allocation, performance, and capacity planning for nationwide implementations.

Essential Qualifications - NQF Level
Professional Qualifications/Honour’s Degree

Qualification Details

• Minimum: Bachelor’s degree in organizational development, Psychology, Behavioural Economics, or Business Management.
• Preferred: Honours/Postgraduate qualification in Behavioural Sciences or Business Management.

Minimum Experience Level

• 8+ years in the Banking Sector, Business Development, Change Management, or Organizational Development.
• Demonstrated success in strategic program design and execution.
• Strong analytical skills for survey development and impact evaluation.
• Leadership experience managing multi-level teams and large-scale implementations.
• Experience in banking or financial services is advantageous.

Certifications:

• PROSCI/CCMP (Change Management), Behavioural Economics, Business Management

Technical / Professional Knowledge

• Strategic planning and execution
• Product Knowledge
• Relevant system knowledge
• Change management
• Learning and development methodologies
• Agile Concepts
• Principles of financial management
• Governance, Risk, and Controls
• Research and analytics
• Process management Principles
• Analytical and systems thinking ability to leverage client insights, market/competitive intelligence

Disclaimer
Preference will be given to applicants from underrepresented groups.
Please contact the Nedbank Recruiting Team at +27 860 555 566

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Please reach out to the Nedbank Recruiting Team at +27 860 555 566.