Sales Associate

It's enjoyable to be part of a company where individuals genuinely BELIEVE in their mission!

Role Summary
To deliver exceptional customer service in a timely, friendly, and knowledgeable manner through face-to-face interactions. Serves as a point of contact for customers interested in purchasing products. Exhibits product knowledge for the benefit of buyers.

Minimum Requirements

• Matric (Grade 12)
• A minimum of 2 – 3 years of sales experience
• Preference will be given to candidates currently in similar roles.
• The individual may also be required to undertake additional duties as needed.
• This position will necessitate flexibility between stores.

Competencies

• Numerical Reasoning
• Drive
• Stress Management and Resilience
• Relationship Building
• Persuasiveness
• Problem Solving
• Customer Service Orientation
• Team Collaboration
• Brand Advocacy

Key Responsibilities

Sales

• Proactively identify and engage potential customers in the store to maximize sales opportunities.
• Provide assistance and information regarding product features to achieve sales targets.
• Adhere to and strive to meet the department’s sales goals on a monthly, bi-annual, and annual basis.
• Recognize sales opportunities and devise sales action plans and schedules to achieve specific objectives.

Customer Service

• Collaborate with customers to assess their needs; recommend suitable products and assist them in locating items that align with their requirements.
• Communicate with customers and relay feedback to management regarding customer needs, issues, interests, competitive activities, and potential new products/services to ensure customer satisfaction.
• Work alongside colleagues to guarantee effective customer service.
• Identify and resolve customer concerns promptly to enhance satisfaction.

Product Knowledge

• Acquire product knowledge and stay informed about current and new offerings to effectively demonstrate functionalities to prospective customers.
• Assist in maintaining a clean and organized product display area to attract customers.

Administration

• Prepare documentation to activate and sustain contract services.
• Analyze sales reports and interpret data to aid in formulating sales action plans.

Leading Self

• Exhibit self-control and acknowledge personal pressure points, using this awareness to foster positive thoughts and actions.
• Efficiently organize and prioritize daily tasks; volunteer for additional relevant activities to help achieve departmental goals.
• Communicate effectively to ensure messages have the intended impact; display appropriate confidence and professionalism in interactions with peers and supervisors.
• Focus on developing skills for everyday work; share knowledge and expertise with others; be receptive to feedback and constructive criticism, learning from it; and volunteer for tasks that enhance capabilities.

Closing Date: 10 March 2026

If you thrive on rapid growth and enjoy collaborating with motivated, enthusiastic achievers, you will find a fulfilling career with us!

Discover Who We Are
At Pick n Pay, we are more than a retail entity; we are a team of committed individuals devoted to providing an outstanding shopping experience for our customers and a dynamic, enriching work environment for our team members. Established in 1967, Pick n Pay ranks among the largest retail chains in South Africa, serving millions of customers throughout the African continent. Our reputation is founded on our dedication to delivering quality and value to our customers.

Our Mission
We serve with passion, creating a fantastic workplace, and with our intellect, we establish an excellent shopping environment.

Our Values
Our values are deeply ingrained in our culture and direct our actions:

• Passion for our Customers: We are dedicated to our customers and advocate for their rights. Their satisfaction is our success.
• Respect and Care: We value and respect one another, embracing our team’s diversity and treating each other with kindness and understanding.
• Personal Growth and Opportunity: We encourage personal development and opportunities, empowering our employees with chances for learning and advancement.
• Leadership and Innovation: We promote leadership and vision, rewarding innovative thinking. We motivate our employees to take charge in their roles and think creatively.
• Honesty and Integrity: We uphold honesty and integrity, maintaining transparency and trust in all our interactions.
• Community Support: We actively support our communities, believing in making a positive impact and contributing back.
• Individual Responsibility: We hold individual accountability for our actions and choices.
• Accountability: We are all responsible for fulfilling our commitments to our customers, each other, and our business.

Why Pick n Pay?
Our strength at Pick n Pay lies in our people. We aim to be the employer of choice, attracting and retaining top talent within the industry. We cultivate a work environment that encourages growth, celebrates accomplishments, and values individual contributions. Here, your work will hold significance, be recognized, and rewarded. Experience the joy of being part of Pick n Pay. Let’s collaborate to shape the future of retail in Africa together.

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