Relationship Manager: RRB 1 1

Relationship Manager: RRB
Requisition Number: 143926
Closing Date: 06 February 2026
Location:

• Nedbank Pretoria
• Nedbank Centurion
• Nedbank Midrand

Job Family: Sales and Services
Career Stream: Relationship Management
Leadership Pipeline: Manage Self Professional
FAIS Affected: Yes

Job Purpose
To attract and provide banking solutions to the high-value client segment (i.e., SBS; Professionals/Financially affluent) by delivering exceptional client experiences and comprehending both business and household banking requirements.

Job Responsibilities

• Acquire and deliver banking solutions tailored to the high-value client segment (i.e., SBS; Professionals/Financially affluent) by ensuring excellent client experiences and understanding their business and household banking needs.
• Meet all targeted products and services as assessed through the relevant client management systems and contribution statements.
• Enhance client service by providing appropriate products and services aligned with client needs.
• Develop and maintain a portfolio of high-value and complex clients.
• Identify client sales/solution opportunities and act upon these.
• Conduct comprehensive needs analyses across all client financial spheres to ensure their integration with Nedbank.
• Respond to tasks and responsibilities in the relevant systems within agreed timelines.
• Establish and nurture effective professional relationships with high-profile clients through diligent contact management.
• Deliver banking solutions that align with client needs.
• Gain an understanding of clients’ business, personal, and household requirements.
• Foster sustainable client relationships and build trust, positioning Nedbank as the ideal partner to address their business, personal, and household complexities.
• Engage proactively with clients in a manner that suits their specific circumstances.
• Work collaboratively with specialists during client interactions to cross-sell and develop valuable solutions.
• Ensure that work is completed according to established principles, processes, and procedures; monitor progress and implement corrective actions as necessary.
• Adhere to risk standards, policies, and procedures through necessary training and development as per the group compliance framework.
• Assist clients in maintaining compliance in line with Nedbank’s internal and regulatory standards. Identify and resolve any work-related challenges and escalate issues to senior management as needed.
• Contribute to the enhancement of policies, procedures, standards, and processes by leveraging personal experience and insights when applicable.
• Have a solid understanding of the bank's risk and credit policies and manage client expectations accordingly.
• Secure support for developing new and/or improved processes (e.g., operational enhancements) that will benefit stakeholders' businesses by articulating the advantages of implementing recommendations.
• Follow internal standard procedures to facilitate the execution of client requests.
• Support the realization of business strategy, objectives, and values by reviewing the Nedbank and Business Unit Plan, ensuring that the delivered systems, processes, services, and solutions are aligned.
• Identify training opportunities and career development paths for oneself based on input and feedback from management.
• Ensure all activities outlined in the personal development plan are completed within the specified timeframe.
• Share knowledge and industry insights with team members and stakeholders during both formal and informal interactions.
• Contribute to a culture that supports the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g., staff surveys, etc.).
• Engage in and support corporate responsibility initiatives aimed at achieving business strategy objectives.
• Look for opportunities to enhance business processes and systems by identifying and suggesting effective operational improvements that add value to Nedbank.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• A degree in Business, Finance, or Marketing, such as a BCom or Certified Associate of the Institute of Bankers, is required, along with a full FAIS qualification.

Minimum Experience Level

• A minimum of 5 years in a banking setting, including at least 2 years as a relationship banker.

Technical / Professional Knowledge

• Microsoft Office
• Interpersonal Skills/Client Relationship
• Business writing
• Business terms and definitions
• Relevant regulatory knowledge
• Data analysis
• Business Acumen
• Decision-making processes
• Principles of financial management
• Governance, Risk, and Controls

Behavioural Competencies

• Building Networks
• Building Trusting Relationships
• Business Acumen
• Driving for Results
• Global Perspective
• Portfolio Management
• Sustaining Customer Satisfaction
• Targeting Sales Opportunities

Disclaimer
Preference will be given to candidates from underrepresented groups.

Please contact the Nedbank Recruiting Team at +27 860 555 566.

Please contact the Nedbank Recruiting Team at +27 860 555 566.