Relationship Manager - Cape Town

Primary Purpose

The main objective is to drive revenue for Bidvest by identifying new clients and actively managing accounts to enhance profitability. This role is focused on expanding and maintaining a portfolio of significant banking relationships by engaging in proactive, value-added partnerships, offering banking solutions and services to nurture and grow the existing customer base. The goal is to establish and sustain a portfolio of key revenue-generating client relationships within the designated affluent market segment.

Minimum Requirements

Qualifications

• Matric
• NQF5 - National Diploma
• Finance/Certificate in Banking
• FAIS RE5 completed within the timelines set by FSCA
• Recognized by FSCA as a relevant financial qualification

Experience

• 2 years of prior experience in Business Banking and Relationship Management Sales, with exposure to the financial services sector

Competencies

Knowledge

• Solid understanding of business banking sales
• Customer relationship management
• Strong knowledge of sales and service principles

Technical Skills

• Negotiation skills
• Presentation abilities
• Effective communication skills
• Networking capability
• Sales proficiency

Personal Attributes

• Own vehicle and valid driver’s license
• Business insight
• Detail-oriented
• Time management skills (planning)
• Team-oriented
• Self-driven
• Resilient

Ideal

Duties and Responsibilities

FINANCE

Sales

• Actively conduct cold calls and seek new clients for Bidvest to achieve the monthly revenue target
• Educate clients about Bidvest's comprehensive product offerings to maximize revenue potential
• Manage profit margins by providing clients with comparative rate information and securing optimal rates for specific banking products
• Monitor, control, and influence sales activities with the aim of enhancing the team's sales efficiency
• Grow the client base by meeting the set target for new acquisitions each month to reach sales objectives

Portfolio Management

• Regularly monitor, track, and report on sales activities to ensure actions are taken to meet sales goals
• Identify cross-selling and referral opportunities to other product lines by developing a thorough understanding of client needs
• Recognize new revenue opportunities and gather customer feedback on products

Risk Management

• Adhere to governance in accordance with legislative and audit requirements
• Understand the risk profile and balance for individual clients by optimizing the product mix

CLIENT CENTRICITY

Client Service

• Accurately anticipate and interpret clients’ business needs to encourage them to bank with Bidvest, sell the appropriate product to the right client, and successfully close deals
• Provide timely and relevant solutions to clients by researching their business in relation to the current economic landscape and educating them about Bidvest’s offerings
• Deliver outstanding service that leads to client referrals and new business opportunities
• Act as the primary point of contact for clients, ensuring high service levels and maintaining a long-term working relationship
• Engage in continuous face-to-face and telephone interactions with clients to proactively address their needs
• Assist clients in finding innovative ways to maximize the benefits of products, such as offering the right product at the right time
• Proactively manage the review process of client facilities, checking, submitting, and advocating for the business case for approval from credit and legal departments to ensure timely renewals (providing all necessary documentation)
• Train and guide clients on required systems/processes to interact with the Bank efficiently, enhancing client education
• Maintain awareness of market and economic developments to provide relevant advice to clients at all times
• Onboarding – signing up new clients for the first time, following compliance, credit application, and obtaining the facility with the relevant internal departments

Admin Support

• Generate relevant reports to track progress
• Review client files to ensure updated information
• Update and manage all client interactions in the CRM system

INTERNAL PROCESSES

Process Management

• Build successful relationships with legal, credit, internal bankers, back office, and Treasury to meet client needs
• Collaborate with legal and credit to ensure all necessary documents are prepared and delivered to clients
• Assist with SARB applications
• Follow up with all parties to ensure queries are resolved

Training

• Manage personal development to enhance competencies
• Complete all necessary product training for cross-selling opportunities
• Ensure completion of all mandatory Bidvest Bank training, including Anti-Money Laundering
• Stay informed about FICA, PoPI compliance, and legislation
• Meet training deadlines as outlined in the PDP
• Keep updated with compliance (FICA) requirements
• Understand banking products and channels
• Ensure FAIS compliance
• Comprehend the sales cycle

This position is advertised in accordance with our commitment to Employment Equity.