Manager: Small Business Services

Manager: Small Business Services
Requisition Number: 143473
Closing Date: 13 February 2026
Location: Ermelo
Job Family: Sales And Services
Career Stream: Relationship Management
Leadership Pipeline: Manage Self: Professional
FAIS Affected: Yes

Job Purpose
To provide banking solutions to clients by gaining insight into their business and requirements through effective relationship management, thereby supporting Nedbank's aspiration to be the most respected bank.

Job Responsibilities

• Provide banking solutions that align with client needs by comprehending their business and requirements through relationship management.
• Exhibit an understanding of risk parameters by overseeing client relationships in accordance with credit principles.
• Enhance performance by monitoring and evaluating financial reports against established benchmarks.
• Gain insights into clients' business and needs through proactive relationship management, adhering to portfolio mandates.
• Cultivate relationships with internal stakeholders through effective communication and networking based on client requirements.
• Collaborate with third-party entities by engaging with them as dictated by the needs of the solutions provided to clients.
• Accomplish tasks by planning and assessing against predetermined objectives.
• Manage resources (time, processes, and support teams) to maximize value in response to client expectations.
• Adhere to risk standards, policies, and procedures by participating in training and development as mandated by the group compliance framework.
• Conduct research and analysis utilizing problem-solving techniques to propose solutions for workplace challenges.
• Support the fulfillment of the business strategy, objectives, and values by reviewing the Nedbank and Business Unit Plan, ensuring that delivered systems, processes, services, and solutions are in alignment.
• Identify training opportunities and career advancement for oneself through insights and feedback from management.
• Ensure all activities related to personal development plans are completed within the designated timeframe.
• Share knowledge and industry trends with team members and stakeholders during both formal and informal interactions.
• Secure buy-in for the development of new or improved processes (e.g., operational processes) that will enhance the efficiency of stakeholders' businesses by emphasizing the benefits that support the implementation of recommendations.
• Contribute to a culture that fosters the achievement of transformation goals by engaging in Nedbank Culture-building initiatives (e.g., staff surveys).
• Participate in and support corporate responsibility efforts aimed at achieving business strategy (e.g., Green Strategy).
• Seek opportunities to enhance business processes and systems by identifying and suggesting effective operational methods that add value to Nedbank.

Essential Qualifications - NQF Level
Matric / Grade 12 / National Senior Certificate

Preferred Qualification
NQF Level 5 or higher in a Financial or Business-related discipline is essential.
FAIS Accreditation Regulatory Examination Level 1.

Minimum Experience Level

• 2-3 years of experience in Business Acquisition is essential.
• 2-3 years of relationship management experience would be advantageous.
• A valid driver's license and reliable personal transportation are essential.

Technical / Professional Knowledge

• Banking knowledge
• Banking procedures
• Business acumen
• Business principles
• Business writing
• Communication strategies
• Data analysis
• Governance, risk, and controls
• Microsoft Office
• Nedbank policies and procedures
• Nedbank vision and strategy
• Principles of financial management
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Decision-making processes
• Nedbank culture
• Cluster-specific operational knowledge

Behavioural Competencies

• Communication
• Energy
• Building trusting relationships
• Managing work
• Sales disposition
• Sustaining customer satisfaction

Please reach out to the Nedbank Recruiting Team at +27 860 555 566.