Manager Liquor Store

It's enjoyable to be part of a company where individuals genuinely BELIEVE in their work! The role involves overseeing and managing every aspect of the Liquor Store to optimize sales, profitability, and customer satisfaction while ensuring complete compliance with liquor regulations, company policies, merchandising standards, and operational procedures.

Minimum Requirements:

• Grade 12 (essential)
• At least 2 years’ experience in a supervisory position
• Prior experience in a Wine/Liquor department or managing a retail division
• Knowledge of liquor products, trends, and responsible trading practices
• Experience with SAP or similar retail systems (preferred)

Key Competencies:

• Ability to read and analyze operational and sales reports
• Achieving objectives through others
• Planning, organizing, and ensuring follow-through
• Strong commitment to standards, policies, and standard operating procedures (SOPs)
• Customer-oriented approach
• Effective communication and active listening skills
• Business-savvy with solid commercial awareness

Key Responsibilities:

Merchandising Management

• Implement the approved plano guide 100% in accordance with company standards
• Ensure proper stock rotation as per SOPs on the sales floor and in storage areas
• Maintain merchandising, cleanliness, and presentation standards throughout trading hours
• Implement promotional space standards and accurately execute all promotional communications
• Ensure storage areas are kept to standard, with all stock available on the sales floor
• Identify and report ongoing stock availability issues to the Store Manager
• Adhere to Health & Safety standards and procedures consistently
• Understand customer needs and relay insights to Demand Planning

Systems & Stock Management

• Conduct gap analyses to spot out-of-stocks and over-stocks
• Identify, count, document, and report stock discrepancies accurately
• Extract Excel reports from SAP and complete necessary stock reporting for Demand Planning
• Process IDTs via SAP in line with SOPs
• Accurately manage “reduce to clear” processes in SAP
• Regularly check and respond to electronic communications during work hours

Customer Service Management

• Provide outstanding customer service in alignment with brand standards
• Address customer complaints and special requests promptly and professionally
• Advise customers on liquor products, trends, and promotions

People Management & Development

• Assess performance of direct reports against established objectives and standards
• Review staffing needs and contribute to staff scheduling and rostering
• Communicate new initiatives, store updates, and department performance to team members
• Inspire, mentor, and develop employees to meet operational and sales goals
• Identify training needs and facilitate ongoing development

Finance & Administration

• Ensure all equipment is kept in good working condition
• Monitor and uphold general maintenance standards within the department
• Control departmental expenses in line with budget expectations
• Track financial results and investigate any deviations from budget
• Manage waste and ensure compliance with waste control procedures

Closing Date: 27 March 2026

If you enjoy rapid growth and collaborating with happy, motivated over-achievers, you will thrive in your career with us!

Discover who we are At Pick n Pay, we are more than just a retailer; we are a team of dedicated individuals committed to delivering an exceptional shopping experience for our customers and fostering a vibrant, enriching work environment for our staff. Established in 1967, Pick n Pay is one of South Africa's largest retail chains, serving millions of customers across the African continent. Our reputation is founded on our dedication to providing customers with the best quality and value.

Our Mission We serve with passion, creating a great place to work, and with our intellect, we build an excellent shopping environment.

Our Values Our values are deeply ingrained in our culture and guide our actions:

• Passion for our Customers: We are committed to our customers and advocate for their rights. Their satisfaction is our success.
• Respect and Care: We show care and respect to one another. We appreciate our team's diversity and treat each other with kindness and understanding.
• Personal Growth and Opportunity: We encourage personal development and opportunities for advancement. We empower our employees, providing avenues for learning and growth.
• Leadership and Innovation: We cultivate leadership and vision while rewarding innovation. We inspire our employees to take initiative in their roles and think creatively.
• Honesty and Integrity: We uphold honesty and integrity, ensuring transparency and trustworthiness in all our interactions.
• Community Support: We are committed to supporting and engaging with our communities. We believe in making a positive impact and giving back.
• Individual Responsibility: We take responsibility for our actions and decisions.
• Accountability: We hold ourselves accountable for fulfilling our commitments to our customers, each other, and our business.

Why Pick n Pay? At Pick n Pay, our strength is our people. We aim to be the employer of choice, attracting and retaining the best talent in the industry. We cultivate a work environment that promotes growth, celebrates achievements, and values individual contributions. Here, your work will be meaningful, recognized, and rewarded. Experience the joy of being part of Pick n Pay. Together, let's shape the future of retail in Africa. View our career opportunities.