Manager Deli

It's enjoyable to be part of a company where individuals genuinely BELIEVE in their work! We are in search of an enthusiastic and results-oriented Deli Manager to oversee and direct all functions within the Deli Department. This position is crucial in providing outstanding customer service, upholding high hygiene and safety standards, and enhancing profitability through efficient stock and cost management. The perfect candidate is hands-on, exceptionally organized, and excels in a dynamic retail setting.

Minimum Requirements:

• 2-3 years of relevant experience in a deli or retail food setting
• 1-2 years of supervisory experience
• Familiarity with retail systems and reporting tools (e.g., SAP or similar)
• Demonstrated ability to analyze data and pinpoint root causes of issues and stock discrepancies
• Proficiency in computer skills

Competencies:

• Strong customer focus
• Clear and confident communication abilities
• Business and commercial insight
• Solid understanding of food safety and hygiene protocols
• Knowledge of food retail operations
• Proven leadership and people management skills

Key Responsibilities:

Merchandising & Stock Management

• Implement plano guides at 100% and ensure full compliance with merchandising protocols
• Conduct regular quality assessments and manage products strictly according to SOPs
• Ensure the department is prepared for trade by store opening time
• Identify fast-selling products and assess their impact on margin optimization and sales opportunities
• Ensure sufficient stock levels to satisfy customer demand while minimizing waste
• Oversee promotional activities in accordance with the promotional calendar
• Maintain clean, organized, and compliant backup and storage spaces
• Manage stock rotation, sell-by dates, and FIFO principles in sales and backup areas
• Continuously uphold merchandising and cleanliness standards throughout the trading day

Food Safety, Hygiene & Compliance

• Uphold hygiene, housekeeping, and food safety standards at all times
• Monitor compliance with health and safety regulations
• Implement cleaning schedules and verify effective sanitation practices
• Identify non-conformities and apply appropriate corrective measures

Customer Service

• Proactively address customer inquiries and requests
• Manage out-of-stock situations by providing alternatives and communicating delivery timelines
• Ensure department equipment is functional, staffed, and ready for customer service

Staff Management

• Clearly communicate priorities, targets, and operational updates to staff
• Delegate tasks efficiently and oversee their execution
• Address any procedural, policy, and legislative non-compliance
• Relay key information from regional meetings to the team
• Review, adjust, and amend Kronos scheduling to fulfill operational requirements

Administration & Performance Management

• Monitor waste, turnover, and stock discrepancies, ensuring corrective actions are taken
• Identify obstacles to achieving sales targets and implement improvement strategies
• Ensure all Shelf Edge Labels (SELs) are up-to-date, precise, and easily readable for customers
• Maintain equipment and uphold general maintenance standards

Systems & Reporting

• Conduct gap analyses and manage out-of-stock and overstock reporting
• Generate and analyze reports from SAP
• Communicate stock issues to Demand Planning
• Process IDTs, waste, and “reduced to clear” actions in accordance with SOPs
• Monitor electronic communications throughout the day

Closing Date: 20 February 2026

If you enjoy rapid growth and collaborating with happy, motivated over-achievers, you will find your career with us to be rewarding!

Discover Who We Are At Pick n Pay, we are more than just a retailer; we are a collective of dedicated individuals striving to create an outstanding shopping experience for our customers and a vibrant, enriching work atmosphere for our employees. Established in 1967, Pick n Pay stands as one of South Africa's largest retail chains, serving millions across the African continent. Our reputation is founded on our commitment to delivering the best in quality and value to our customers.

Our Mission We serve with our hearts, creating a great place to be, and with our minds, we cultivate an excellent shopping environment.

Our Values Our values are deeply ingrained in our culture and guide our actions:

• Passion for our Customers: We are dedicated to our customers and advocate for their rights. Their satisfaction is our success.
• Respect and Care: We treat each other with kindness and value our team's diversity.
• Personal Growth and Opportunity: We promote personal growth and provide opportunities for learning and advancement.
• Leadership and Innovation: We encourage leadership and reward innovative thinking.
• Honesty and Integrity: We operate with transparency and uphold trustworthiness in all our interactions.
• Community Support: We believe in making a positive impact in our communities.
• Individual Responsibility: We are accountable for our actions and decisions.
• Accountability: We hold ourselves responsible for fulfilling our commitments to our customers, colleagues, and our business.

Why Pick n Pay? At Pick n Pay, our strength is rooted in our people. We aim to be the employer of choice by attracting and retaining top talent in the industry. We cultivate a work environment that promotes growth, celebrates achievements, and appreciates individual contributions. Here, your work will be meaningful, acknowledged, and rewarded. Experience the joy of being part of Pick n Pay. Together, let's shape the future of retail in Africa.

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