Manager Deli

It’s enjoyable to be part of a company where employees genuinely BELIEVE in their mission! We are in search of an enthusiastic and results-oriented Deli Manager to oversee and manage all activities within the Deli Department. This position is crucial in delivering outstanding customer service, upholding high standards of hygiene and safety, and enhancing profitability through efficient stock and cost management. The ideal applicant will be hands-on, exceptionally organized, and excel in a dynamic retail setting.

Minimum Requirements:

• 2-3 years of relevant experience in a deli or food retail environment
• 1-2 years of supervisory experience
• Familiarity with retail systems and reporting tools (e.g., SAP or similar)
• Demonstrated capability to analyze data and pinpoint root causes of stock discrepancies
• Proficient computer skills

Competencies:

• Strong communication and interpersonal abilities
• Skillful in controlling and sustaining quality and operational standards
• Committed to providing outstanding customer service
• Effective in delegation and team leadership
• Strong team player with the capability to inspire and develop staff
• Excellent analytical and problem-solving capabilities
• Commercial and business insight

Key Responsibilities:

Merchandising & Stock Management

• Implement plano guides at 100% compliance with merchandising standards
• Conduct frequent quality assessments and manage products in strict accordance with SOPs
• Ensure the department is prepared for trading by store opening time
• Identify fast-moving products and assess their impact on margin optimization and sales opportunities
• Guarantee sufficient stock levels to satisfy customer demand while reducing waste
• Oversee and execute promotional activities in alignment with the promotional calendar
• Keep back-up and storage areas clean, organized, and compliant
• Manage stock rotation, sell-by dates, and FIFO practices on the sales floor and in back-up areas
• Consistently uphold merchandising and cleanliness standards throughout trading hours

Food Safety, Hygiene & Compliance

• Uphold hygiene, housekeeping, and food safety standards at all times
• Monitor compliance with health and safety regulations
• Implement cleaning schedules and verify the effectiveness of sanitation methods
• Identify non-compliance issues and apply appropriate corrective measures

Customer Service

• Proactively address customer inquiries and requests
• Manage out-of-stock inquiries by suggesting alternatives and informing about delivery timelines
• Ensure department equipment is functional, staffed, and ready for customers

Staff Management

• Clearly communicate priorities, targets, and operational updates to staff
• Delegate responsibilities effectively and oversee execution
• Promote accountability and compliance with SOPs
• Address any procedural, policy, and legislative non-compliance
• Share essential information with the team from regional meetings
• Review, verify, and adjust Kronos scheduling to align with operational requirements

Administration & Performance Management

• Track waste, turnover, and stock discrepancies, ensuring corrective measures are enacted
• Identify obstacles to achieving sales targets and implement improvement strategies
• Ensure all Shelf Edge Labels (SELs) are accurate, current, and easy for customers to read
• Maintain equipment and uphold general maintenance standards

Systems & Reporting

• Conduct gap analysis and manage out-of-stock and overstock reporting
• Generate and analyze reports from SAP
• Communicate stock issues to Demand Planning
• Process IDTs, waste, and “reduced to clear” actions in accordance with SOPs
• Monitor electronic communications throughout the day

Closing Date: 10 February 2026

If you thrive in an environment of rapid growth and enjoy collaborating with enthusiastic, high-achieving individuals, you will find a rewarding career with us!

Discover Who We Are At Pick n Pay, we are more than just a retailer; we are a team of dedicated individuals focused on creating an outstanding shopping experience for our customers and a vibrant, enriching work atmosphere for our employees. Established in 1967, Pick n Pay stands as one of the largest retail chains in South Africa, serving millions across the African continent. Our reputation is grounded in our dedication to providing customers with the finest quality and value.

Our Mission We serve with passion, creating a wonderful place to work, and with our intellect, we craft an exceptional shopping experience.

Our Values Our values are deeply ingrained in our culture and guide our actions:

• Passion for our Customers: We prioritize our customers and advocate for their rights. Their satisfaction is our success.
• Respect and Care: We value diversity within our team and treat one another with kindness and respect.
• Personal Growth and Opportunity: We promote personal development and opportunities, empowering our employees through learning and advancement.
• Leadership and Innovation: We cultivate leadership and vision, rewarding innovative thinking. We encourage our employees to lead in their roles and think creatively.
• Honesty and Integrity: We uphold honesty and integrity, ensuring transparency and trust in all our dealings.
• Community Support: We actively support and engage with our communities, aiming to create a positive impact.
• Individual Responsibility: We take accountability for our actions and decisions.
• Accountability: We are all responsible for fulfilling our commitments to our customers, colleagues, and the business.

Why Pick n Pay? At Pick n Pay, our strength is our people. We aspire to be the employer of choice, attracting and retaining top talent in the industry. We cultivate a work environment that encourages growth, celebrates achievements, and appreciates individual contributions. Here, your work will be significant, acknowledged, and rewarded. Experience the joy of being part of Pick n Pay. Let’s shape the future of retail in Africa together. View our career opportunities.