Manager Clothing Store

It's enjoyable to be part of a company where individuals genuinely BELIEVE in their mission! The Store Manager plays a crucial role in driving profitable sales growth, delivering outstanding customer experiences, and leading a high-performing store team. This position ensures that the store operates in accordance with brand standards while meeting commercial, personnel, and operational goals.

Qualifications:

• Matric / Grade 12 (NQF Level 4 equivalent).
• Diploma or higher qualification – advantageous.
• 3 to 4 years of experience in retail clothing, with at least 2 years in a supervisory or management capacity.
• Proficient in computer applications – MS Outlook, Excel, Word, MS Teams/Zoom.
• Experience with stock reporting systems (e.g., SAP) is essential.
• Must be available to work retail hours, including evenings and weekends, as well as after-hours stock takes.
• Must be willing to relocate between stores as required.
• A flair for and passion for fashion is preferred.

Behavioral Competencies:

• Strong interpersonal and communication skills, along with conflict management abilities.
• Effective leadership skills to coach, motivate, and develop team members.
• Customer-oriented mindset.
• Results-driven and accountable.
• Decisive and resilient in a dynamic environment.

Technical Competencies:

• Solid understanding of retail clothing business principles.
• Proficient in sales analysis and commercial insight.
• Computer literacy with POS and stock reporting systems (e.g., SAP).
• Knowledge of shrinkage, loss prevention, and stock management processes.
• Experience in staff planning and management.
• Familiarity with store operations, compliance, and retail audit standards.
• Understanding of stock management and visual merchandising execution.
• High level of accuracy and attention to detail.

Sales Growth, Promotions & Profitability:

• Drive sales, recognize growth opportunities, and meet store sales targets and KPIs.
• Implement sales action plans to enhance performance and profitability.
• Analyze sales and store performance reports to identify trends and opportunities.
• Manage store expenses and ensure effective cost control.
• Accurately execute promotions, campaigns, and seasonal changes.
• Handle shrinkage, markdowns, repricing, and stock losses within set targets.

Daily Operations/Stock and Risk Management:

• Open and close the store following company security procedures.
• Conduct start and end-of-day reporting and procedures.
• Manage administration tasks (invoices, pricing, costs, floats & banking, expense control, reconciliations) in compliance with company standards.
• Ensure merchandise is offloaded, recorded, packed, merchandised, and displayed according to company policy.
• Control shrinkage.
• Adhere to OHS standards and security policies consistently.

Customer-Centric Approach:

• Foster a customer-first culture by consistently providing exceptional service.
• Address all customer service requests.
• Professionally manage customer inquiries and complaints, effectively resolving issues.
• Promote customer retention through service excellence and consistent store standards.

Visual Merchandising:

• Ensure adherence to VM standards and the execution of all plans and promotions.
• Maintain a clean, organized, well-stocked, and inviting store environment.
• Drive timely and accurate execution of promotional activities and seasonal launches, as well as markdowns.
• Maintain an exceptional floor condition, signage, and displays.
• Execute the customer journey effectively.

People Management and Leadership:

• Inspire, motivate, and lead the store team to achieve objectives.
• Manage performance through coaching, training, corrective actions, and recognition.
• Assist with recruitment at the store level in accordance with company policies and procedures.
• Ensure effective onboarding of all new staff per company guidelines.
• Plan staffing needs, manage staff leave, and coordinate effective staff scheduling aligned with trading patterns.
• Assist in identifying learning and development initiatives for employees.

Closing date - 24 March 2026

If you thrive in a rapidly growing environment and enjoy working with enthusiastic, high-achieving individuals, you'll find a fulfilling career with us!

Discover Who We Are: At Pick n Pay, we are more than just a retailer; we are a group of dedicated individuals committed to providing an exceptional shopping experience for our customers and a vibrant work environment for our employees. Established in 1967, Pick n Pay is one of the largest retail chains in South Africa, catering to millions of customers across the African continent. Our reputation is founded on our dedication to delivering quality and value to our customers.

Our Mission: We serve with our hearts, creating a wonderful workplace, and with our minds, we establish an excellent shopping experience.

Our Values: Our values are deeply woven into our culture and direct our actions:

• Passion for our Customers: We are dedicated to our customers and advocate for their rights. Their satisfaction is our success.
• Respect and Care: We care for and respect one another, valuing our team's diversity and treating each other with kindness and understanding.
• Personal Growth and Opportunity: We encourage personal growth and provide opportunities for learning and advancement.
• Leadership and Innovation: We nurture leadership and vision, rewarding innovation. We promote employee leadership and creative thinking.
• Honesty and Integrity: We uphold honesty and integrity, operating transparently and trustworthily in all interactions.
• Community Support: We engage with and support our communities, believing in making a positive impact.
• Individual Responsibility: We take personal responsibility for our actions and decisions.
• Accountability: We are all accountable for delivering on our commitments to our customers, colleagues, and our business.

Why Choose Pick n Pay? At Pick n Pay, our strength lies in our people. We aim to be the employer of choice, drawing and retaining the finest talent in the industry. We cultivate a work environment that fosters growth, celebrates achievements, and appreciates individual contributions. Here, your work will be meaningful, acknowledged, and rewarded. Join us in shaping the future of retail in Africa. Explore our career opportunities.