Manager Clothing

Job Description

It’s enjoyable to be part of a company where individuals genuinely BELIEVE in their work! We are seeking to oversee the daily operations, performance, and standards of the Clothing department within a Super/Hyper store, with a focus on ensuring sales growth, delivering exceptional customer service, and adhering to PnP Clothing policies and values.

Minimum Requirements

• Grade 12 / Matric is essential.
• 2–3 years of supervisory or management experience in retail, ideally in clothing or fashion.
• Familiarity with visual merchandising, promotions, and stock processes.
• A demonstrated history of achieving sales and shrink targets.
• Willingness to work retail hours, including weekends and public holidays.

Competencies

• Strong leadership and communication abilities – assertive and self-assured.
• Exceptional customer care and interpersonal skills.
• Solid commercial insight – awareness of sales, shrinkage, and profit.
• Knowledgeable in stock management and visual merchandising execution.
• Capability to coach, inspire, and develop a team.
• High levels of organization, precision, and attention to detail.
• Alignment with Pick n Pay values: customer first, accountability, doing good, collaboration.

Key Responsibilities

1. Sales & Profitability

   • Achieve sales and profit objectives for the Clothing department.
   • Collaborate with the Area Manager to review daily sales reports and initiate corrective measures for underperforming categories.
   • Identify opportunities for upselling and executing promotions.

2. Shrinkage & Security

   • Implement shrink control measures (monitoring fitting rooms, stock rotation, managing damages).
   • Uphold security and loss prevention standards.
   • Communicate shrink risks to the Store Manager and Area Manager.

3. Merchandising & Standards

   • Carry out visual merchandising (VM) and promotional guidelines as specified by PnP Clothing.
   • Maintain excellent store conditions, signage, and displays.
   • Ensure timely and accurate execution of promotions and markdowns.

4. Stock Management

   • Oversee delivery processes, ensuring GRV accuracy and replenishment from the backup.
   • Manage stock rotation to guarantee correct size availability and seasonal relevance.
   • Report stock discrepancies and coordinate markdowns or returns.

5. Customer Service

   • Ensure that all customers receive outstanding service.
   • Address escalated queries and complaints in a courteous and efficient manner.
   • Set an example by being customer-centric and service-oriented.

6. People Management

   • Inspire and lead the Clothing department team.
   • Assign daily tasks and monitor their execution.
   • Conduct coaching, performance assessments, and basic disciplinary actions.
   • Identify training needs and collaborate with HR/Area Manager for development support.
   • Provide daily/weekly/monthly feedback on scheduling, absenteeism, and tardiness to the Workforce Manager.

7. Promotions & Pricing

   • Ensure accuracy in pricing and labeling.
   • Implement promotions and markdowns following Clothing divisional standards.
   • Relay product performance feedback to the Area Manager.

8. Compliance & Administration

   • Maintain hygiene, housekeeping, and safe working standards in both the sales floor and backup areas.
   • With assistance from the Area Manager, complete daily, weekly, and monthly Clothing administration and reporting.
   • Ensure full compliance with store, legal, and Clothing business policies.

Closing date: 06 February 2026

If you thrive in an environment of rapid growth and enjoy collaborating with motivated, enthusiastic achievers, you will find a rewarding career with us!

Discover who we are
At Pick n Pay, we are more than just a retailer; we are a team of dedicated individuals committed to delivering an exceptional shopping experience for our customers and fostering a vibrant work environment for our employees. Established in 1967, Pick n Pay is among the largest retail chains in South Africa, serving millions of customers across the African continent. Our reputation is based on our dedication to providing the best quality and value to our customers.

Our Mission
We serve with our hearts; we create a great place to be,
And with our minds, we create an excellent shopping experience.

Our Values
Our values are deeply ingrained in our culture and guide our actions:

• Passion for our Customers: We are dedicated to our customers and will advocate for their rights. Their satisfaction is essential to our success.
• Respect and Care: We show care and respect for one another. We appreciate our team’s diversity and treat each other kindly and understandingly.
• Personal Growth and Opportunity: We promote personal growth and opportunities. We empower our employees by offering chances for learning and advancement.
• Leadership and Innovation: We cultivate leadership and vision while rewarding innovation. We encourage our employees to be leaders in their roles and to think creatively.
• Honesty and Integrity: We uphold honesty and integrity. We conduct ourselves with transparency and trust in all interactions.
• Community Support: We engage with and support our communities. We are committed to making a positive impact and giving back.
• Individual Responsibility: We take personal responsibility for our actions and decisions.
• Accountability: We hold ourselves accountable for fulfilling our commitments to customers, colleagues, and the business.

Why Pick n Pay?
At Pick n Pay, our strength is rooted in our people. We aim to be the employer of choice, attracting and retaining the best talent in the industry. We cultivate a work environment that encourages growth, celebrates achievements, and values individual contributions. Here, your work will be meaningful, recognized, and rewarded. Experience the joy of being part of Pick n Pay. Let’s shape the future of retail in Africa together.

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