Local Manager Bakery

At Pick n Pay, it’s enjoyable to be part of a company where individuals genuinely BELIEVE in their work! We are entering an exhilarating new phase in retail, propelled by our Fresh strategy—a courageous pledge to enhance quality, innovation, and customer experience within our fresh food selection. A key element of this transformation is our collaboration with Prue Leith, a celebrated chef, author, and culinary innovator. Together, we are redefining the concept of “fresh” for our customers, merging Pick n Pay’s established retail reputation with Prue Leith’s culinary expertise. As we embark on this journey, the Bakery Manager will be essential in actualizing the Fresh strategy—ensuring that every product, process, and customer engagement embodies the highest standards of taste, sustainability, and innovation. This represents a distinctive chance to contribute to a partnership that is transforming the future of food retail in South Africa.

Minimum Requirements

• Matric/Grade 12
• NQF 3 Bakery qualification
• 2-4 years’ experience as a Baker/Bakery Supervisor/Manager

Competencies

• Achieving results through others
• Planning, organizing, and following up on activities and strategies
• Adhering to standards and policies
• Customer Orientation
• Communication skills—effectively conveying messages and actively listening
• Business acumen
• Bakery Skills
• Production Planning

Key Responsibilities

• Merchandising Management

  • Conducts regular quality assessments on merchandise
  • Executes plano guide 100%
  • Handles products according to SOP
  • Ensures products are created following recipe specifications
  • Prepares the department for trade by store opening time
  • Identifies fast-selling products in the store and evaluates margin and sales opportunities
  • Guarantees adequate product availability to meet customer demand
  • Ensures compliance with hygiene, housekeeping, and safety standards
  • Monitors the execution of all promotional activities
  • Maintains cleanliness and organization in backup areas
  • Follows sell-by dates and rotates stock according to policy/SOP in sales floor and backup area
  • Throughout the day, ensures merchandising and cleanliness standards are upheld, minimizing waste

• Food Safety & Hygiene

  • Maintains hygiene and housekeeping standards
  • Ensures stock rotation
  • Monitors adherence to food safety and health standards
  • Manages Non-Conformances through effective corrective actions
  • Implements cleaning schedules and verifies effective cleaning and sanitization
  • Records the Food Safety Daily Checklist

• Customer Services Management

  • Addresses customer inquiries
  • Responds to out-of-stock requests—assists with replacement products, explains delivery timelines, and issues affecting stock availability
  • Ensures department standards are upheld, and that equipment is staffed and operational

• Staff Management

  • Communicates critical information to staff
  • Sets targets and activities—prioritizes, delegates, and communicates
  • Manages procedural, policy, and legislative noncompliance
  • Attends monthly regional meetings—shares information with staff and addresses queries regarding turnover/waste
  • Reviews and adjusts Kronos scheduling
  • Provides coaching to staff

• Administration

  • Ensures all equipment is properly maintained and in working condition
  • Meets general maintenance standards
  • Monitors waste and ensures procedures are followed
  • Tracks turnover and identifies opportunities for improvement while recognizing barriers to budget achievement
  • Ensures all SEL is current—prints and ensures all products display legible SEL for customers
  • Conducts gap scanning for out-of-stocks
  • Identifies, counts, and records out-of-stocks and overstocks
  • Generates Excel reports from SAP, addresses stock concerns by completing the Excel sheet and sending it to Demand Planning
  • Processes IDTs via SAP
  • Executes reduced to clear actions on SAP in accordance with SOP
  • Regularly checks for electronic communications during working hours
  • Processes waste
  • Ensures PID counts align with the National P & L schedule.

Closing Date: Friday, 13th March 2026

If you thrive in a dynamic environment and enjoy collaborating with enthusiastic, high-achieving individuals, you will find fulfillment in your career with us!

Discover Who We Are At Pick n Pay, we are more than a retail company; we are a team of devoted individuals focused on providing an outstanding shopping experience for our customers and a vibrant, enriching work atmosphere for our employees. Established in 1967, Pick n Pay is one of the largest retail chains in South Africa, catering to millions of customers across the African continent. Our reputation is rooted in our commitment to delivering the best in quality and value.

Our Mission We serve with our hearts, creating a wonderful place to be, and with our minds, we craft an exceptional shopping environment.

Our Values Our values are deeply ingrained in our culture and guide our actions:

• Passion for our Customers: We are committed to our customers and advocate for their rights. Their satisfaction is our success.
• Respect and Care: We value and respect one another. We appreciate our team's diversity and treat each other with kindness and understanding.
• Personal Growth and Opportunity: We promote personal development and opportunities. We empower our employees through learning and advancement opportunities.
• Leadership and Innovation: We encourage leadership and vision while rewarding innovation. We motivate our employees to be leaders in their roles and think creatively.
• Honesty and Integrity: We adhere to honesty and integrity, operating with transparency and trust in all interactions.
• Community Support: We engage with and support our communities, believing in making a positive difference and giving back.
• Individual Responsibility: We take responsibility for our actions and decisions.
• Accountability: We are all accountable, holding ourselves responsible for fulfilling our commitments to customers, colleagues, and the business.

Why Pick n Pay? At Pick n Pay, our strength lies in our workforce. We aim to be the employer of choice, attracting and retaining the finest talent in the industry. We cultivate a work environment that promotes growth, celebrates achievements, and values individual contributions. Here, your efforts will be meaningful, recognized, and rewarded. Experience the joy of being part of Pick n Pay. Let’s collaborate to shape the future of retail in Africa together.

View our career opportunities.