Frontline Service Manager

It's enjoyable to be part of a company where individuals genuinely BELIEVE in their work! The goal is to oversee and ensure that the proper frontline procedures and processes are consistently followed each day, facilitating effective workflow within the department and supervising personnel.

Requirements:

• Matric
• A minimum of 2 years in a supervisory role
• Prior experience in the Frontline department or experience in department management
• Preference will be given to candidates with departmental management experience

Competencies:

• Attention to detail and diligence
• Assertive with a sense of urgency
• Customer-oriented
• Human resource management skills (including communication and training)
• Change management capabilities
• Strong communication skills
• Planning and organizing skills
• Time management abilities
• Leadership and oversight
• Problem-solving skills
• Conflict resolution skills
• Ability to delegate effectively

Key Responsibilities:

• Deliver outstanding customer service
• Address cashier inquiries and issues swiftly
• Authorize transactions in accordance with the SOP
• Proactively manage queues
• Oversee and uphold hygiene, housekeeping, and safe working standards at the frontline
• Supervise and enforce all security protocols
• Actively manage waste and shrink prevention
• Oversee human resources (communication and training)
• Initiate and coordinate social responsibility initiatives
• Ensure the efficient operation of the cash office
• Complete all necessary documentation and administration daily

Closing Date: Monday, 23rd March 2026

If you thrive in an environment of rapid growth and enjoy working with enthusiastic, high-achieving individuals, you will find your career rewarding with us!

Discover Who We Are: At Pick n Pay, we are more than just a retailer; we are a collective of dedicated individuals focused on delivering an exceptional shopping experience for our customers and creating a lively, enriching work environment for our employees. Established in 1967, Pick n Pay ranks among the largest retail chains in South Africa, catering to millions of customers across the African continent. Our reputation is founded on our dedication to providing customers with the highest quality and value.

Our Mission: We serve with passion, creating a great workplace, and with our minds, we establish an exceptional shopping environment.

Our Values: Our values are deeply integrated into our culture and guide our actions:

• Passion for our Customers: We are devoted to our customers and advocate for their rights. Their satisfaction is our measure of success.
• Respect and Care: We treat each other with kindness and understanding, valuing our team's diversity.
• Personal Growth and Opportunity: We promote personal development and opportunities, empowering our employees through learning and advancement.
• Leadership and Innovation: We encourage leadership and vision while rewarding innovation, urging our employees to take initiative in their roles.
• Honesty and Integrity: We uphold honesty and integrity, interacting with transparency and trustworthiness.
• Community Support: We engage with our communities, believing in making a positive impact and giving back.
• Individual Responsibility: We take accountability for our actions and decisions.
• Accountability: We are all responsible, holding ourselves accountable for fulfilling our commitments to our customers, colleagues, and business.

Why Pick n Pay? At Pick n Pay, our greatest asset is our people. We aspire to be the employer of choice, attracting and retaining top talent in the industry. We cultivate a work environment that promotes growth, celebrates achievements, and recognizes individual contributions. Here, your work will be significant, acknowledged, and rewarded. Experience the fulfillment of being part of Pick n Pay. Together, let's shape the future of retail in Africa.

Explore our career opportunities.