Fleet Client Liaison Officer Cape Town

Primary Purpose

To cultivate and oversee relationships with regional clients, enhancing satisfaction and retention, while contributing to the growth and success of the fleet management sector. To guarantee that operational, compliance, and service level expectations are clearly understood and to monitor service delivery in accordance with the established contract policies and procedures.

Minimum Requirements

Qualifications

• High School Diploma
Preferably a Diploma in Fleet Management/Logistics Management or a Diploma in Financial Management

Experience

• At least 3 years of experience in the Fleet industry, ideally within Fleet Operations, a Leasing Environment, or Fleet Contract Management/Administrative roles
• Previous experience in managing client relationships

Technical Competency

• Client Engagement
• Client orientation - Objectivity & accuracy
• Building Client Relationships
• Data Analysis and interpretation
• Project and technical management
• Understanding contract requirements and service expectations
• Stakeholder Management
• Computer literacy, with proficiency in tools such as Power BI and Excel
• Problem-solving and deadline-focused
• Writing and Presenting Reports
• Interpersonal skills
• Communication & Articulation

Duties and Responsibilities include but are not limited to:

CUSTOMER CENTRICITY

• Act as the main point of contact for regional clients, nurturing positive and constructive relationships.
• Interact with clients to understand their inquiries and complaints, demonstrating a commitment to meeting client expectations.
• Maintain precise information by consulting clients to confirm that asset specifications are appropriate for the vehicle’s application.
• If necessary, collect pertinent operational data such as odometer readings from clients.
• Communicate with clients regarding licensing matters to assist in the preparation of documents such as proxy packs.
• Ensure that required documentation, such as Vehicle Delivery Acceptance documentation, is collected and logged/filed in accordance with internal standards and requirements.
• Maintain comprehensive and accurate records while adhering to the relevant electronic or manual processes and filing standards.

STAKEHOLDER MANAGEMENT

• Build and sustain strong business relationships with both internal and external stakeholders.
• Engage in continuous face-to-face and telephone communications with clients to anticipate and proactively address their needs.
• Support interdepartmental challenges to enhance client satisfaction.

DATA ANALYSIS AND REPORTING

• Compile operational information as needed, for example, the Portfolio Performance Report pack, within specified timelines.
• Analyze portfolio performance, fleet utilization, load, and servicing reports, providing ongoing and pertinent recommendations to clients regarding fleet optimization.
• Deliver accurate data, feedback, or reports in response to requests for information from clients or internally.

OPERATIONAL EXCELLENCE

• Proactively manage the Vehicle Replacement Program to ensure a modern, efficient, and cost-effective fleet is maintained within the portfolio.
• Evaluate client fleet utilization and present restructuring proposals in accordance with contracted parameters, optimizing opportunities within contract boundaries.
• Coordinate with clients and internal stakeholders to facilitate order placements efficiently.
• Communicate with clients to ensure timely delivery and distribution of all fuel cards, e-tags, and license renewals.
• Organize and follow up on all necessary activities during new vehicle handover, renewals, and end-of-contract termination processes to guarantee quality and service levels are upheld.
• Complete vehicle specifications as needed and provide training prior to handover.
• Escalate complex or high-priority issues to the appropriate management for prompt resolution.

This position is advertised in accordance with our commitment to Employment Equity.