Finance Manager: Personal and Business Banking 6 MONTH CONTRACT

PRIMARY PURPOSE

The primary objective of this position is to assist the Personal and Business Banking divisions. This role will be essential in overseeing the complete P&L for Merchant Services and Card Transactions across both business and personal banking categories. The incumbent will also focus on enhancing cost efficiency, including scheme costs, evaluating contracts, and pinpointing opportunities for cost reduction. The ideal candidate should possess considerable experience in business collaboration, a solid understanding of scheme costs and processes, close engagement with frontline and product teams, and a proven history of improving financial performance in these domains.

TECHNICAL COMPETENCY REQUIREMENT

• Financial Acumen
• P&L Management & Cost Optimization
• Leadership & Team Management
• Strategic Thinking & Problem Solving
• Analytical Mindset
• Relationship Building & Stakeholder Management, Internal Controls, Scheme Cost Optimization, System Integration and Automation, Business Case Development

REQUIRED MINIMUM EDUCATION AND TRAINING

A professional accounting qualification such as CA (SA) or CIMA.

REQUIRED MINIMUM WORK EXPERIENCE

5-7 years of relevant experience in Finance and Business roles.

KEY PERFORMANCE AREA (KPA)

FINANCIAL

• Assume complete responsibility for the Merchant Services P&L and Card P&L for both Business Banking and Personal Banking, ensuring precise reporting, analysis, and financial performance.
• Enhance the financial performance of card and merchant services while ensuring profitability with a strong emphasis on cost management and efficiency.
• Spearhead initiatives to foster cost efficiency in all scheme-related activities, concentrating on minimizing scheme costs and penalties.
• Supervise and manage all expenditures within the Personal and Business Banking divisions, ensuring accurate financial reporting and controls.
• Discover opportunities to optimize costs, improve processes, and execute cost-saving strategies without compromising service quality.

CUSTOMER CENTRICITY

• Assess levels and quality of service delivery as experienced by both internal and external stakeholders.
• Analyze business/customer needs to provide timely solutions.
• Responsiveness: Evaluate the speed of responses, reaction times, willingness to go the extra mile, and turnaround times.
• Measure customer satisfaction levels among clients.
• Contribute to the development of robust business cases for Opportunity Identification (Cross-sell, upsell, acquisitions, new products, etc.), including Campaign Formulation & Tracking.
• Provide high-quality, insightful analytics related to Clients, Products, Channels, and Bankers. 1. Analyze rate x volume types. 2. Deconstruct the components of rates to clearly communicate what is effective or ineffective and outline necessary actions. 3. Volume - Clarify the impact of volume analysis to effectively highlight corrective actions and responsibilities.

OPERATIONAL EXCELLENCE

• Comprehend the operational aspects of various systems within the division and how they contribute to the reporting framework.
• Understand the finance operations within the division and ensure that all general ledger reconciliations adhere to the Quality Recon Governance Framework.
• Grasp billing related to relevant products and how this translates into acquiring and transactional revenue.
• Lead the Operational Risk committee for PBB Finance.

PEOPLE LEADERSHIP

• Promote diversity in race, gender, and religion, as well as in skills and experiences, encouraging collaboration across capabilities to solve problems. Employee Net Promoter Score (eNPS).
• Lead, mentor, and develop a team of two finance professionals, ensuring high performance and encouraging professional development.

DATA MANAGEMENT

• Identify repetitive processes and reimagine them, eliminating manual workarounds. Reduce the frequency of journal entries processed regularly.

STAKEHOLDER MANAGEMENT

• Collaborate with key business decision-makers.

REPORTING

• Ensure timely reporting to the supported Business and external stakeholders.

LEARNING AND GROWTH

• Stay informed about personal development and ensure exposure in areas of growth.
• Provide training and development opportunities for staff.
• Take responsibility for advancing personal career development.

WORK CONDITION: OFFICE BOUND