Credit Support Manager

Requisition Details & Talent Acquisition Contact
Requisition nr: 143400
Talent Acquisition Specialist: Tshego Semenya
Location: 135 Rivonia Road, Sandown
Closing date: 12 February 2026

Cluster
Business and Commercial Banking
Career Stream
Credit Management
Leadership Pipeline
Manage Others (MO)

Position
Credit Support Manager

Why join the team!

This position presents a distinctive opportunity for an exceptionally organized and detail-oriented individual to work at the core of credit governance and operational coordination. With a focus on superior documentation, precise workflow management, and effective communication, this role enables you to enhance and demonstrate advanced administrative skills while assisting a vibrant network of leaders and stakeholders. The variety of tasks—from overseeing complex schedules and interdependencies to ensuring compliance with governance and producing high-quality documentation—develops significant technical expertise and establishes you as a reliable, influential collaborator within the credit landscape.

In addition to technical proficiency, this role offers an excellent platform for professional development through interaction with senior stakeholders, cross-functional teamwork, and strategic operational initiatives. You will be instrumental in refining processes, minimizing inefficiencies, and improving the overall service experience, showcasing adaptability, problem-solving abilities, and a commitment to continuous improvement. With visibility throughout the entire credit value chain and the opportunity to contribute substantively to governance and operational excellence, this position serves as a valuable stepping stone toward future roles in governance, operations, business management, or specialized credit functions.

Job Purpose
The Credit Support Manager is an individual contributor tasked with providing high-quality administrative, operational, and coordination support within the credit environment. This role ensures efficient execution of workflows, alignment with governance, and robust support for stakeholders to facilitate precise decision-making and seamless credit operations. Despite the title including “Manager,” this position does not entail people management responsibilities.

Job Responsibilities

Operational Delivery

• Execute daily credit support tasks with precision, consistency, and meticulous attention to detail.
• Prepare, organize, and maintain documentation, meeting materials, logs, submissions, minutes, and follow-ups.
• Ensure all assignments meet required turnaround times, quality standards, and service levels.
• Maintain organized, audit-ready records and governance documentation.

Meeting & Workflow Coordination

• Manage calendars, scheduling, meetings, and approval processes for various credit stakeholders.
• Prepare agendas, supporting materials, and presentations for meetings.
• Take comprehensive minutes and track action items to ensure timely completion.
• Communicate updates, changes, and follow-ups in a professional and prompt manner.

Stakeholder Engagement

• Act as a dependable point of contact for Credit Governance teams, Cluster teams, Group Risk, administrators, and executives.
• Understand stakeholder requirements and proactively provide them with accurate information and documentation.
• Facilitate team alignment by sharing updates, coordinating dependencies, and managing expectations.
• Uphold strong professional communication standards when interacting with senior leaders.

Governance, Compliance & Quality Assurance

• Ensure all outputs comply with governance frameworks, policies, mandates, and regulatory requirements.
• Assist with audit necessities by supplying complete, accurate, and well-organized documentation.
• Uphold high standards of confidentiality, data integrity, and compliance.

Continuous Improvement & Support

• Identify opportunities to enhance operational efficiency and workflow performance.
• Assist in the implementation of new processes, systems, and methodologies.
• Recommend improvements that boost accuracy, speed, and stakeholder satisfaction.
• Collaborate with colleagues throughout the broader credit ecosystem to ensure smooth workflows.

Essential Qualifications - NQF Level
Advanced Diplomas/National 1st Degrees

Preferred Qualification
Business Administration, Finance, Operations Management, or related fields. These areas provide a fundamental understanding of governance, process management, and structured administrative functions.

Minimum Experience Level

• 3+ years of experience in a banking, credit, or governance-related environment, with a proven track record of working in accuracy-driven and compliance-focused workflows.
• Demonstrated ability in high-volume administrative operations, effectively managing multiple tasks, documentation cycles, and tight deadlines.
• Strong organizational and coordination skills, including managing calendars, meetings, schedules, action logs, and operational dependencies.
• Excellent verbal and written communication skills, with experience in drafting minutes, correspondence, submissions, and engaging professionally with senior stakeholders.
• Solid understanding of governance processes, policy requirements, internal controls, and proficiency with standard corporate productivity tools and systems.

Technical / Professional Knowledge

• Client Service Management
• Financial Accounting Principles
• Business administration and management
• Governance, Risk and Controls
• Communication Strategies
• Operations planning
• Policy & Procedural Knowledge

Disclaimer
Preference will be given to candidates from underrepresented groups.
Please contact the Nedbank Recruiting Team at +27 860 555 566

Please contact the Nedbank Recruiting Team at +27 860 555 566